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For Reviewers

You can write a review if you’ve had a recent, genuine experience.Reviews are your chance to share your experiences with others and give feedback to companies. Size doesn’t matter here, we think all experiences big and small are worth reviewing — whether it’s a phone call, an online order, a visit to your local store or otherwise using a company’s products or service.Just keep it fresh by writing about your experience that happened in the past 12 months. While your story about buying a boombox in the 80s is cool, it’s less relevant for consumers looking to invest in today’s hi-tech audio products. When you share your recent experiences, other readers get a feel for how a company is operating now. And companies get valuable up-to-date feedback. Learn more about who can write a review and when.

Don’t make up an experience or write a review for someone else — leave it to them to write their own review. And if you’re closely associated with, work for, or are in competition with a particular company, you shouldn’t review it.

Hold onto documentation that shows you’ve had an experience with the company (for example, a receipt, order confirmation, screenshot of your chat with online customer service) because you might be asked to verify your experience.

We expect you to be a respectful contributor to our platform. So play nice, don’t be a jerk. Don’t post anything harmful, hateful, discriminatory, defamatory or obscene. And don’t lie, bully, blackmail, make threats or do anything illegal. Here are our tips for writing a great review.

That's a tough one to explain. We're a platform that sits between consumers and businesses, so we have to balance competing responsibilities: We want to let everyone tell their story (good or bad), but we're also required to take down words and statements that unjustly cause significant damage to people's reputations. The most powerful reviews explain what took place and leave it to readers to draw their own conclusions. We don’t get involved in disputes about what actually went down between a reviewer and a business. Trustpilot is a consumer review platform, not a regulatory authority or a court of law.

Your reviews are public. That’s why it’s not a good idea to include your own sensitive or personal information, and it’s never OK to include someone else’s. We’re talking names, phone numbers, addresses, email addresses, and anything else that could be used to track, identify, contact or impersonate someone. We want the privacy and safety of yourself and others to be respected and protected.


No, you do not have to pay anything when you sign up for a Free TRUSTED SAILOR account online. The Free account gives you limited access to our tools that will help you get started with collecting reviews from your customers. When you are ready for more access, please contact your TRUSTED SAILOR agent to upgrade your account.

You don’t need to be a technical wizard to integrate TRUSTED SAILOR. It’s as simple as copy and paste. We are happy to walk you through step by step and, if you need extra help, our Customer Success team will make sure you get TRUSTED SAILOR up and running smoothly.

In the time it takes you to make a sandwich, you can have TRUSTED SAILOR fully up and running. It's simply a matter of copying and pasting, e.g. pasting an email into a BCC field to use TRUSTED SAILOR Automatic Feedback Service.


Yes, your data is 100% secure. Our software and infrastructure are regularly updated with the latest security patches. Our network is protected by an enterprise-class firewall, and all TRUSTED SAILOR plans include SSL encryption to keep your data safe.

Nothing, your reviews remain on your company profile page on TRUSTED SAILOR. They are here to stay.

We accept wire transfer, PayPal and major international credit cards including Visa, Visa Electron, JCB, MasterCard and Maestro.


TRUSTED SAILOR's starting contract is 12 months, prepaid. We're confident that you'll see results.

Send us an email at if you have any questions or concerns. We'll take care of you.